Public Works FAQ

Account Management

I’m moving to Westlake and I need to set up my utility account. Where do I start?

You can start by filling out this application & sending it to the Public Works Department. You will need to put down a deposit based upon your meter size & services at your new house. Your Public Works Assistant, Dianna Orender (click to send an email), can help you with how much your deposit will be.


I’m moving out of Westlake. Is there anything I need to do?


Yes. Please fill out this termination form. This ensures that you are not billed for services that occur after you move out. As long as your account is in good standing, your deposit will be applied to your final bill.


Billing


Why is my water bill so high?

Your bill is made up of a base charge and a consumption charge. Your base service charge is based on your meter size. Most residences have a 1” meter, but there are some with ¾” & 1 ½” meters. When the house was under construction, the builder requested a meter size based on the house’s needs.

The consumption rates for water & sewer are on a graduated scale. They are similar to our neighboring cities. You can see the comparisons herePage 15 of the presentation is the beginning of the rate comparison graphs

You can view the rates that were approved by the Town Council here.  For more information, visit our Water Rates page.

How can my consumption be this high?

All Westlake water customers can monitor their water consumption by the month, day, and hour with our Eye on Water program. You can sign up using the instructions here. This is the same software that sends us your meter read, so you will be seeing the same information that is used to calculate your bills. Town Hall staff cannot manipulate your consumption totals. For more information, please visit our Eye On Water page.


The charges weren’t as high in the last city I lived in.

Westlake is a small town. We have fewer than 1000 residential accounts, but the infrastructure we need isn’t that different than a larger town's needs. We still need pipes, storage facilities, and repair personnel, whether we have 100 customers or 10,000. These costs must be spread evenly between our customers, and that’s where our base charges come in. We have high expectations for service & reliability here in Westlake, and that’s why our Town Council approved our base service charges.

Why do my sewer charges keep changing?

Most residents’ sewer charges are based off their Winter Quarter Average. If you haven’t lived in Westlake long enough to calculate your Winter Quarter Average, your sewer will be billed based on the system average of 15,000 gallons per billing period. That is the maximum, so if you use 14,000 gallons of water in a month, you will be charged based on your actual consumption instead of the system average. There is no meter on your drain, so wastewater usage is calculated based on your water usage.


How is my Winter Quarter Average calculated?

Your water consumption totals for December, January, and February are averaged together. These three months have the lowest consumption totals of the year. Please visit our Winter Quarter Average page for more details & links.

Can I get a discount for filling my pool?

We can only take a pool fill into consideration if it occurs during the Winter Quarter (December through February). This is usually only considered for new residents, but if you’d like consideration, you can call (817.490.5732) or email the Public Works Department.

Maintenance & Repairs


I really think my meter may be broken. Can you have it tested?

In order to have it tested, we would need to remove your current meter & have a new one set. We would then send the old meter off to a third party to have it tested. If the tested meter comes back accurate and functional, you would be responsible for the cost of the new meter & the testing. We recommend that you have a plumber inspect your property for leaks before asking to have your meter tested.

I think I have a leak. Can the Town help?

If the leak is occurring at the meter location or in the street, then we can send out a field technician for inspection and repair. If not, we ask that you have your plumber or landscape/irrigation technician have a look at your systems first.

Trash & Recycling

Will I be charged for using an additional trash or recycling cart?

Yes. The base charge of $12.54 includes one trash & one recycling cart. Extra trash carts incur a $4.33/month charge. Beginning in the Fall 2018, additional recycling carts will incur a $1.89/month charge (we will need to conduct an additional recycling cart audit before charges will begin). Additional trash & recycling information can be found here.

Can I use a personal trash or recycling cart? We don’t use them every week.

Yes, you may use a cart purchased elsewhere. However, an additional cart fee must still be charged, whether you use the cart every week or not. We are paying Republic Services not for the carts, but for the service of taking the trash & recycling away.