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The original item was published from 3/8/2017 7:08:32 PM to 3/14/2017 12:05:04 AM.

News Flash

Emergency Alert

Posted on: March 8, 2017

[ARCHIVED] 911 Calls Not Connecting from AT&T Customers; Use 817-743-4522 until further notified

Our Westlake police department (Keller PD) and our regional emergency services dispatch (NETCOM) have notified us that any 911 calls being made at this time from AT&T cell phone customers are not making the proper connection.

Until the problem is resolved, those calling 911 from an AT&T phone in Westlake and in the communities of Keller, Colleyville, and Southlake should use our non-emergency dispatch line - 817-743-4522 - to reach help as quickly as possible. 

Keller PD patch
The Keller Police Department is receiving reports from across the state that emergency dispatchers are having trouble receiving 911 calls from AT&T cell phone customers.

We will keep you updated as soon as we know more or the issue is resolved. 
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