We have some very exciting news to share with you. The Town of Westlake is truly setting the standard for service. We received an award from the ETC Institute for ranking in the top 10% of all cities across the country for service to their residents. This was based on the surveys that were sent out to you earlier this year.
ETC Institute’s “Leading the Way Award” was created to recognize local governments for outstanding achievement in the delivery of services to residents. Recipients of this award rank in the top 10% of all local governments in the United States with regard to their composite performance in the three core areas that are assessed on ETC Institute's survey:
- satisfaction with the overall quality of services
- satisfaction with customer service provided by employees
- satisfaction with the value residents think they receive for local taxes and fees.
Based on these criteria a point system is issued, the Town of Westlake’s composite rating was 52 points above the national average for all cities in the United States. To say we are proud would be an understatement and we have all of you to thank for it. With your help, Westlake has and always will be "Distinctive by Design"!