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Public Works
UTILITY BILLING ONLINE BILL PAY

"NEW" FEATURES


The Town of Westlake is pleased to offer automatic bank or credit card drafts to pay your water/wastewater and trash/recycling bill.  You may enroll for recurring bank or credit card drafts to pay your water bill!  Bills are drafted on the due date each month so you do not have to worry about being late. 

Options:

* Recurring bank draft
* Recurring credit card draft
* One-time credit card payment

You can make an online payment 24 hours a day, 7 days a week from your home or office using Visa, MasterCard, or Discover. 

Recurring bank drafts are offered as a free service to our customers; however, there is a 3% transaction fee that will be incurred when using a credit card.

You can also change your password, view billing and payment history, consumption history, view last bill, view/change basic account information, and correspond with the Utility Billing office while online.  You can request help at any time by clicking on the "How to" button for step-by-step instructions.

To access Online Bill Pay, please click on the appropriate icon found in the left margin.  


PAY AT TOWN HALL

Cash, check or money order made payable to "Town of Westlake", Visa, MasterCard, or Discover.


PAY BY MAIL

Please mail your check made payable to "Town of Westlake" along with remittance stub to:

Town of Westlake
Utility Billing
1301 Solana Boulevard
Building 4, Suite 4202
Westlake, Texas  76262

   
WASTEWATER WINTER QUARTER AVERAGING

Every March the Town of Westlake, like our neighboring communities, calculates each resident’s sewer volume utilizing the Winter Quarter Average rate method.  This is determined by averaging the usage of water in December, January, and February of each calendar year.  This average then sets the billing volume of sewer usage for the following 12 months.

By practicing water conservation techniques, residents can reduce their wastewater bill by monitoring water usage during the winter months and repairing any leaks in their system.


2015 WATER RATE STUDY
We have provided for your review the PowerPoint presentation shown to Council at their Nov. 16, 2015 meeting regarding the recently completed study. Town staff will be provided more information regarding Westlake's water rates the in the near future.  Should you have further questions, please contact Public Works Director Jarrod Greenwood

Wondering about your water rates?
Town staff would like residents to be aware of how they are being charged for sewer and water services and how they can be proactive to conserve this precious resource. To read more, click here for a Q&A and links to additional resources.