Public Works News & Updates

Latest updates from the Public Works Department regarding utility billing, street/sign maintenance, trash/recycling, and water/sewer repairs.

Frontier Internet Outages

Posted July 10, 2019

We have been getting reports from some Frontier customers that they are experiencing an interruption to their internet service. Frontier customer service is quoting our residents 10-14 days before they can come out for repairs.  We are in touch with Frontier regarding this issue. 

Here is the website Frontier provided that allows us to check on service outages.

And here are the contacts that you may call or email if you have problems: 

Area GM – Ryan O’Neill – 940-765-1187  Ryan.oneill@ftr.com

SVP & GM – Pedro Correa – 469 – 646 – 9026  Pedro.m.correa@ftr.com

Winter Quarter Averages Will Show on April Bill

Updated April 3, 2019

Every year, residential sewer charges are determined by your water usage during the Winter Quarter (December, January, February). We calculated every resident's average during the month of March, and you will see the changes on your March bill, issued April 8th. 

If you are new to Westlake, you will be assigned the system average (15,000) until you have resided in Westlake through a complete Winter Quarter. Your sewer charges may still vary, as the system average is the maximum you can be charged. So if you use less than 15,000 gallons of water in a month, you will be charged according to your usage. 

Please see our dedicated Winter Quarter Average page for more details.