Staff met with the Frontier Communications representatives to discuss the transition issues in Westlake and how we can get them quickly resolved. While the transition has not been a smooth one, staff was relieved to know that the same Verizon engineers and municipal contacts that we have worked with since 2003 will remain with Frontier.
The list of Frontier contacts below will assist in escalating any unresolved issues. However, please remember you can always contact Jarrod at Westlake Town Hall to assist if you prefer via email or his cell at 817-680-1422.
Tier 1: Consumer Customers: Service/Repair/Billing
• Senior Manager - Sandra Dupar; Call her at 972-795-8308 (if customers have been waiting for service, repair, billing) or via email at sandra.dupar@ftr.com.
• Business Customers & Installation (Consumer & Business) (business or new residential with new installation) - Senior Manager Michael High; Call him at 469-646-9193 or via email at: mike.high@ftr.com.
Tier 2: All Consumer & Business Customers:
• Area GM Ryan O'Neill; Call 940-765-1187 (residents can call him on his cell directly if they don't want to talk to customer service) or email at: ryan.oneill@ftr.com.
