Utility Billing

The Utility Billing Department handles all billing and billing inquiries for services provided by the Town of Westlake, which include water, sewer, & trash (residential only). The department assists residents and businesses with new service, termination of service, and inquiries about rates and services.

High water bills? Read this first!

^{Posted 08/11/2023}

LINK: Troubleshoot with these tips!

New Residents, Account Transfers, and Departing Residents

If you are moving to Westlake or transferring from another Westlake residence, fill out this account setup form. Deposits will vary based on the size of the meter(s) placed at the house. Once the form is submitted, Utility Billing will send you an email with instructions and details, including your deposit amount (these usually run from $90 to $800 for residential accounts).

If you are moving out of Westlake, complete this Account Termination form. This short form allows us to document when you are moving. It ensures that you are not billed for services after you have moved out.

**If you are signed up for auto-draft, your final bill will not be drafted**

Account Updates

If you need to update account information such as name, mailing address, or email/print bill options, please send a notice in writing. You can write the change on your payment coupon, mail a note, or email Utility Billing. 

We also appreciate having current phone numbers and email addresses on file in case we need to contact you. Reasons for contacting you may include neighborhood meetings, road closures near your home, or emergency updates, such as gas leaks or boil water advisories. We will NEVER sell or distribute your private information to anyone. We take your privacy very seriously.

Paying Your Bill

The Town of Westlake accepts payments made by cash, money orders, checks, and credit card (MasterCard, Visa, & Discover). You can also sign up for automatic bank or credit card drafts. Please visit our Pay Your Utility Bill page for more information.

2023 new set-up fees (effective 10/01/2022)

2023 water & sewer rates (effective 10/01/2022)

2023 Utility Billing Dates

^{Updated November 14, 2022}

Everything will be done to adhere to this schedule. Due dates are also the auto-draft dates for both bank drafts & credit card drafts. For instructions on setting up your account to auto-draft, see this page for instructions on how to log into your online account.