Water Utilities FAQ

Utility Account Management

Welcome to Westlake! To start service, please fill out this application. You will need to put down a deposit based on your meter size and services at your new house. 

After you submit your application, you will receive an email with details about your account, including your deposit amount. Most deposits are between $90 and $800. For assistance, please call Utility Coordinator Dianna Orender, 817.490.5732. 

Billing

Yes. We offer both bank and credit card drafts. Bank drafts are free, while credit card drafts carry a 3% fee. You can sign up by first setting up your online account and then entering your bank or credit card information.

Follow the instructions to set up your online account. Please make sure you change your password as soon as you log in! If you get stuck or need help, you can call during regular business hours 817.490.5732 or email dorender@westlaketx.gov any time. 

Maintenance and Repairs

In order to have it tested, staff will need to remove your current meter and have a new one set. We would then send the old meter off to a third party company to have it tested. If the tested meter comes back accurate and functional, you would be responsible for the cost of the new meter and the testing. 

We recommend that you have a plumber inspect your property for leaks before asking to have your meter tested.

Trash and Recycling

Yes. The base charge of $15.41 includes one trash & one recycling cart. Extra trash carts incur a $5.33/month charge. Extra recycling carts are currently free. View additional trash & recycling information.