Water Utilities FAQ
Utility Account Management
Welcome to Westlake! To start service, please fill out this application. You will need to put down a deposit based on your meter size and services at your new house.
After you submit your application, you will receive an email with details about your account, including your deposit amount. Most deposits are between $90 and $800. For assistance, please call Utility Coordinator Dianna Orender, 817.490.5732.
Please fill out this termination form. This ensures that you are not billed for services that occur after you move out.
As long as your account is in good standing, your deposit will be applied to your final bill. If you are signed up for bank or credit card drafts, your final bill will NOT be drafted.
If you need to update a billing address or a name on your account, you can either write it on your payment coupon when you send in your payment, or you can email us directly. We need something in writing for documentation purposes.
Residents and customers are expected to keep their contact information current. Bills are processed regularly every month. If you do not receive your bill, please check your contact information and contact the Utility Billing office at 817.490.5732.
If it's a round number like $150 or $500, those are your deposits. They are not actually past due.
If it's another amount, it's likely not your deposits, please call or email the Utility Billing Department.
Yes. We offer both bank and credit card drafts. Bank drafts are free, while credit card drafts carry a 3% fee. You can sign up by first setting up your online account and then entering your bank or credit card information.
Follow the instructions to set up your online account. Please make sure you change your password as soon as you log in! If you get stuck or need help, you can call during regular business hours 817.490.5732 or email email@example.com any time.
Your bill is made up of a base charge and a consumption charge. Your base service charge is based on your meter size. Most residences have a 1” meter, but there are some with ¾” & 1 ½” meters. When the house was under construction, the builder requested a meter size based on the house needs. Larger meters have the ability to place a greater demand on the water system, so that’s why their base rates are higher.
All Westlake water customers can monitor their water consumption by the month, day, and hour with our Eye on Water program.
This is the same software that sends us your meter read, so you will be seeing the same information that is used to calculate your bills. Town Hall staff cannot manipulate your consumption totals.
For more information or to sign up for the Eye on Water program visit our webpage.
Westlake is a small Town. We have fewer than 1000 residential accounts, but the infrastructure we need isn’t that different than a larger town’s. We still need pipes, storage facilities, and repair personnel, whether we have 100 customers or 10,000. These costs must be spread evenly between our customers, and that’s where our base charges come in.
We have high expectations for service and reliability here in Westlake, and that’s why our Town Council approved our base service charges.
Most residents’ sewer charges are based on their Winter Quarter Average. If you haven’t lived in Westlake long enough to calculate your Winter Quarter Average, your sewer will be billed based on the system average of 11,000 gallons per billing period, max. For example, if you use 10,000 gallons of water in a month, you will be charged based on your actual consumption instead of the system average. There is no meter on your drain, so wastewater usage is calculated based on your water usage.
Your water consumption totals for December, January, and February are averaged together. These three months are chosen because they have the lowest consumption totals of the year.
Please visit our Winter Quarter Average page for more information.
We can only take a pool fill into consideration if it occurs during the Winter Quarter (December - February). This is usually only considered for new residents, but if you’d like consideration, please call 817.490.5732 or email the Public Works Department.
Maintenance and Repairs
In order to have it tested, staff will need to remove your current meter and have a new one set. We would then send the old meter off to a third party company to have it tested. If the tested meter comes back accurate and functional, you would be responsible for the cost of the new meter and the testing.
We recommend that you have a plumber inspect your property for leaks before asking to have your meter tested.
If the leak is occurring at the meter location or in the street, then we can send out a field technician for inspection and repair.
If the leak is not at the meter or in the street, we ask that you have your plumber or landscape/irrigation technician have a look at your systems first.
If you would like to apply for an adjustment, please visit our Leak Adjustment page to see if you qualify.
Larger meters are often installed to accommodate fire lines (sprinkler systems), irrigation, or homes with more water features. The size of your meter was decided by the builder or engineer who designed the home, not the Town. The meter size was determined by the necessary volume and pressure required by the property’s water fixtures.
However, downsizing may be an option. You would first need to enlist either a plumber, a fire protection system installer, or your home's original engineer/architect to assess the impact of downsizing your meter.
If a change is feasible, they would then need to send a letter or email to the Public Works Department, firstname.lastname@example.org, for approval.
Trash and Recycling
Yes. The base charge of $15.41 includes one trash & one recycling cart. Extra trash carts incur a $5.33/month charge. Extra recycling carts are currently free. View additional trash & recycling information.
Yes, you may use a cart purchased elsewhere. Please note that an additional cart fee will still be charged, whether you use your own cart every week, or not. We pay Republic Services not for the carts, but for the service of taking the trash and recycling away.
Both Republic and the Town recommend that you use Republic’s carts. In the event of a cart being damaged or destroyed, Republic will not replace a personal cart.
You can order new carts or have extra carts picked up by calling the Utility Billing Department at 817.490.5732 or emailing email@example.com.